No matter what business you are in, you have customers and they are the cornerstone to your success. With increasing access to information and alternative products, your customer is choosing where to do business based on the level of service they receive. Every organization today is talking about customer service. Most organizations strive to create satisfied customers…what do you think about when you hear the word satisfied? Do you really just want satisfied customers – NO – you want RAVING FANS…people that are so “wow’d” by your service that they can’t wait to tell other people about doing business with you. The business environment is changing rapidly and differentiating on product or service offerings alone is no longer a sustainable business strategy. An incredible customer experience is required in order to build loyal, long term customers and profitability. Hawk Inspired can provide your organization with a framework for consistently exceeding the expectations of your customers. Below are the ways that we will partner with your organization to assist with your most compelling requirements – designed just for you to drive customer loyalty.
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Sales Assessment Tools
Assessment tools help you to understand each person’s individual strengths as well as opportunities for improvement. They are the foundation for building an effective development plan.
Through a partnership with Lumina Learning, Hawk Inspired offers a portfolio of assessment tools that explore the core competencies necessary for success and also create a connection to the way people behave and think, in order to adapt communication to achieve greater levels of success.
Through a partnership with Human Synergistics, Hawk Inspired offers a diverse set of tools for connecting with and driving a service focused culture.
Training & Development
Training and development is an investment in your people to continue to achieve new levels of success.
People are not likely to shift behaviours unless it is combined with an onging development plan. When you create a program that encompasses education, experience and encouragement, then you achieve the shifts that you desire to move your business forward.
The development program will combine the opportunity to learn through collaboration; be educated on new ideas, insights and innovations; turn knowledge into wisdom by exploring the implementation of new skills; refine your customer experience plan; practice strategies; develop your skills and build a roadmap for future success.
Coaching transforms your knowledge and skills into real-life success. Although training provides the opportunity to learn new skills, it’s the ongoing support that will impact your people to implement and achieve results. Customer experience coaching will:
• Inspire customer centered connection from each team member • Assist with people taking action to turn possibilities into reality • Fully realize personal and professional potential • Develop individual strategies for addressing opportunities • Create positive and sustainable change
Hawk Inspired works closely to assist in assessing the current culture and key areas for improvement to drive loyalty with your customers. The following areas will be explored to determine a tactical plan to achieve your desired outcomes:
• Identify best fit profile for hiring customer centered employees • Assist in creating a performance management process • Coach and mentor customer service team and other employees on the customer experience • Facilitate organizational change to drive a customer centered culture • Mapping the customer experience and touchpoints to deliver the outcomes you desire and drive loyalty
Customer Centric Planning Retreat
Hawk Inspired facilitates strategic planning retreats to drive the results required in your business. These are customized to your current business objectives and requirements.
Workshops & Keynotes
Hawk Inspired offers customized workshops and keynotes in a multitude of customer experience areas. Together we will design an outline that will be experiential and educational, while delivering compelling and actionable items to your audience.
Whether you are running a conference, meeting, strategic planning session or specific event, Hawk Inspired will create a dynamic and transformational event for you and your team.